Returns and Refund Policy
At cortiezhoodiesuk.store , our goal is transparency and fair service. Below you will find detailed terms for returns, exchanges and refunds, in accordance with applicable legislation and consumer protection policies.
Please read carefully before submitting a return request.
Shipping & Delivery
All orders are shipped to the address stated by the customer during checkout.
Estimated delivery times (after processing):
- Greece & Europe: 0–16 business days
- Other countries: up to 16 business days , depending on destination
Orders are usually processed within 0–2 business days .
Returns Policy
We accept returns for defective, incorrect or variant products, as well as for incorrect size issues . We do not accept returns for non-defective products (including change of mind) , as each Corteiz exclusive product is specifically sourced from the customer.
Time Frame
- The return request must be submitted within 7 days of the delivery date .
- The product must be sent back within the same time frame.
Product Status
For a return to be accepted, the product must:
- Be unworn, unused and intact
- Bring all labels and original packaging.
- It must not have been damaged or altered.
Products that do not meet the above may be rejected.
Return Method & Cost
- Returns are made by mail .
- A free return label is provided where available.
- In cases of non-defective products, a restocking fee of 5% of the product value is applied.
Refund
- Refunds are processed within 3-5 days of receipt and inspection of the returned product.
- The refund will be made to the original payment method .
- Any initial shipping costs are not refundable unless the product is defective or incorrect.
In some cases, it may take additional days for the amount to appear in your account, depending on your payment provider.
Exchanges
We accept exchanges:
- For defective products
- For non-defective products (e.g. different size or color)
The availability of the new product is subject to stock.
Defective or Incorrect Products
If you receive a product that:
- It is defective.
- It has been damaged during transport.
- Different from the description
Please contact us as soon as possible so we can arrange a return and full refund or replacement , at no charge.
Communication
For any questions regarding returns or refunds, you can contact our customer service team:
Thank you for choosing cortiezhoodiesuk.store .
Transparency and your satisfaction are our priority.